Community Management

Social media is invaluable for branding, online visibility and customer care. Smart businesses have ongoing dialogues with customers over channels such as Facebook and Twitter – word of mouth generates interest, enhances reputation, increases brand awareness and drives traffic.

Proactive companies and organisations go beyond feeding customers offers and tips. Transparent communication, such as rapid responses to customer queries in Twitter feeds, builds confidence and reinforces brands.

Drive your business with community engagement

As social media experts, we’ll find the ideal channels for your organisation, identify the types of content that your communities need and crave, help create this content and engage with your communities.

We can find that sweet spot with your communities to:

  • Improve customer service
  • Enhance your brand reputation
  • Identify business opportunities
  • Increase website traffic

We blog, tweet and update your channels regularly to ensure that your organisation is not forgotten by both your prospective or current customers and employees.

Questions and messages are passed on to responsible parties, while we maintain an active interchange with customers and visitors. When and where your brand is mentioned, we help reinforce it.

One agency, all the assistance

Whether you require an introduction to efficient use of social media, or are looking for the benefits of a full service package, we have the right solution:

One-off introduction

(Choose 2 social media accounts: LinkedIn, Google+, Twitter, Facebook, Pinterest, Instagram, Vine, Tumblr)

We will provide you with all you need to get stated with social media:

  • Account setup             
  • Influencer analysis and initial followers/fan setup
  • Social media channel branding
  • Tailored social media guidance on the best times to use LinkedIn, Google+, Twitter and Facebook
  • Social media channel integration across your digital presence 

Subscription-based services 

With us acting as your organisation’s voice online, you have access to our full expertise; saving your business valuable time and effort.

We will:

  • Identify the main themes for the content
  • Set a tone of voice for your brand across your social media channels
  • Source and create content to publish
  • Update your social media account status daily 
  • Answer direct messages
  • Engage with your fans and followers regularly

Our monthly community analytics report will provide insight on your social media account engagements, community growth, a number of referral traffic to your website and a number of related goal conversions.  The community report highlights the key takeaways and future actions to improve performance. 

We recognise that your online community needs a constant supply of fresh and original content; our team will create bespoke content in different formats including blog posts, images, infographic, videos, whitepapers and case studies. 

Engage your communities with interesting and useful content created with our help.

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